Incident management is the methodical process of identifying, researching, and resolving emergencies or disruptions that interrupt business operations, IT services, or security programs that may involve:
- Cyber security breaches (e.g. ransomware and DDoS attacks)
- Network downtime
- System failures
- Data loss or leaks
- Application downtime
- Our solution ensures minimum downtime, faster response times and no service disruptions are critical for business continuity
Some Features of Our Incident Management Platform:
- SIEM Integrated Security Information and Event Management (SIEM)
- Automated incident routing and escalation
- User custom dashboards and reporting tools
- Post incident analysis and root cause analysis
- Cloud-native and on-premises support
Why Choose Our Incident Management Solutions?
Whether it's night or day, our incident response team is always there—days, nights and weekends—to respond to incidents quickly.
We help you reduce Mean Time to Detection (MTTD) and Mean Time to Resolution (MTTR) using AI automated processes and real-time alerting.
We provide one platform for tracking incidents, prioritizing them, escalating incidents and reporting—ensuring better tracking, transparency and efficiency.
You can document and maintain an audit trail of close all your incidents for compliance and regulatory requirements such as ISO 27001, HIPAA, GDPR, etc.
Benefits of Our Incident Management Services
Resolve incidents fast to help ensure business continuityStop threats from endangering your data or systems.
Meet and exceed service-level expectations
Detect and react quickly to threats
Automate to reduce the need for manual effort
Provide a reliable service and safe experience
